ℹ️ What is the Email Security Portal?
The Email Security Portal is your personal dashboard for managing emails that have been flagged as suspicious or potentially harmful. You can preview quarantined emails, restore them to your inbox, or submit a restore request — all without needing to contact IT Support.
✅ What can you do in the portal?
| Proactive Management |
Handle suspicious emails without waiting for IT support |
| Restore Emails |
Release legitimate quarantined emails back to your inbox |
| Trust Management |
Add trusted senders to improve email delivery |
| Status Tracking |
Track the progress of your restore requests easily |
| Efficient Filtering |
Quickly search and filter quarantined emails by date, sender, subject and more |
🔐 Accessing the Portal
Navigate to the portal at: https://email-security-portal.checkpoint.com
Sign in using:
1
Sign in with Microsoft
Click Sign in with Microsoft and follow the on-screen instructions using your standard organisational Microsoft credentials.
📬 Viewing Quarantined Emails
Once signed in, click Find quarantined emails on the Overview page, or navigate to Quarantine > Quarantined Emails from the left panel. You can filter emails by:
- Email Date — filter by date or date range received
- Subject — search by email subject
- Sender — search by sender name or address
- Recipient — search by recipient
- Status — filter by Quarantined, Pending, Restored, or Declined
⚠️ Please note: You can view a preview of quarantined emails only. All links within previewed emails are disabled for your safety.
♻️ Restoring Quarantined Emails
Depending on the threat category of the email, you will see one of two options:
✅ Restore (No approval required)
1. Select the quarantined email you want to restore
2. Click Restore
3. In the Restore window, click Submit
4. The email is immediately delivered to your mailbox and its status changes to Restored
⏳ Request Restore (Administrator approval required)
1. Select the quarantined email you want to restore
2. Click Request Restore
3. Enter a justification for restoring the email in the reason field
4. Click Submit — the request is sent to an administrator for review
5. Click Close > The email status changes to Pending Restore Approval
6. If approved, the email is delivered to your mailbox and marked as Restored
7. If declined, the status changes to Restore Request Declined and a reason will be provided
🤝 Managing Trusted Senders
If a legitimate sender's emails are being sent to your spam folder, you can add them to your Trusted Senders list so future emails are delivered directly to your inbox.
1
From the left navigation panel, click Quarantine and select the spam email you wish to trust.
2
Click Trust Sender. The Trust Sender window will appear.
3
Choose one of the following options:
- Trust sender's email address — emails from this specific address go to your inbox
- Trust sender's domain — all emails from this domain go to your inbox
4
Click OK to confirm. The sender is added to your Trusted Senders list. To view or manage your list, click Trusted Senders in the left navigation panel.
⚠️ Please note: Adding a sender to your Trusted Senders list does not guarantee delivery to your inbox. Check Point will still scan these emails for threats and may quarantine them if a risk is detected.
📋 Tracking Your Restore Requests
To check the status of a restore request, click Check on my restore requests on the Overview page, or navigate to Quarantine > Restore Requests from the left panel. This page shows all requests that are pending, approved, or declined, along with any decline reasons provided by the administrator.
🆘 Need help?
If you experience any issues accessing or using the Email Security Portal, please contact the IT Service Desk and reference "Check Point Security Portal".